PPE Guidelines for NDIS Providers | MyCareSpace
NDIS providers claiming PPE

Latest COVID 19 PPE Guidelines for NDIS Providers

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Updated: 5 October 2020. Temporary PPE arrangements are in place until 30 October in NSW and until 30 November in VIC. We will update this info as the NDIS advises.

Providers in NSW and VIC and QLD can claim for the cost of PPE 

Providers in NSW and VIC and restricted Queensland areas can claim for PPE when delivering assistance with daily living supports in person. 

Providers can claim PPE costs: 

  1. Directly from the NDIA. Providers will receive an email from the NDIA with detailed instructions for lodging PPE invoices through the provider portal. For. more info email provider.support@ndis.gov.au
  2. Through newly added support items in the Price Guide, once they have agreement with participants.

How much can providers claim from the NDIA?

Providers are able to claim an allowance of $1.70 per hour of support delivered in the Activities of Daily Life Support Category, to cover the cost of PPE. This can now include hand sanitiser as well.

What PPE items can be claimed?

PPE items like face masks, face shields and gloves, and the use of these items is directly related to the delivery of face-to-face daily living supports.

Which NDIS Services are eligible to claim the cost of PPE?

Daily Living Supports

Providers registered for the following registration groups can claim using the new PPE support items when delivering face-to-face assistance with daily living supports:

0104 High Intensity Daily Personal Activities
0107 Daily Personal Activities
0115 Assistance with Daily Life Tasks in a Group or Shared Living Arrangement.

A provider cannot claim PPE from an NDIS plan without the agreement of the participant. 

Providers and participants should discuss and agree on any pricing changes before they are applied.

PPE line items for disability support workers in NSW and Victoria

The NDIS Support Catalogue and Price Guide has been updated to include these new support items introduced so providers can claim for PPE used when delivering face-to-face supports (including masks) assisting participants with daily living in NSW and Victoria:


Supported Independent Living (SIL)

This temporary support measure has been extended to Feb 2021.

Existing measures that provide additional funding for providers of Supported Independent Living (SIL) where there is a confirmed case of COVID-19 will also be extended.  

SIL providers will be able to claim for higher intensity supports to cover situations where there is a potential COVID-19 positive case of a participant and they are required to self-isolate or quarantine.

The two support items in the NDIS Support Catalogue are for:

1. Cleaning services

This temporary support measure has been extended to Feb 2021.

  • 01_795_0115_1_1 (COVID-19 SIL Cleaning Services)
  • $300 to cover the cost of a one-off professional deep cleaning of a residence per participant newly diagnosed with coronavirus (COVID-19), with one claim allowable per participant diagnosed with coronavirus (COVID-19).

2. Higher intensity support

  • 01_796_0115_1_1 (COVID-19 SIL Additional Services)
  • $1,200 maximum daily rate to cover the cost of higher intensity support including staffing increase, Personal Protective Equipment (PPE), professional laundering, and any ancillary costs directly related to the participant’s diagnosis.
  • This item may be claimed throughout a participant’s period of infection (based on number of days from diagnosis to negative test result), whether they are located in their normal accommodation, in hospital, or isolated in alternative accommodation.

The new support items will cover 3 situations when a participant is diagnosed with coronavirus (COVID-19):

  • They continue to reside in their normal SIL accommodation.
  • They are admitted to hospital.
  • They are relocated to alternative housing for isolation purposes or while transitioning into or out of hospital.

NOTE: SIL providers who have a participant residing in SIL who is diagnosed with coronavirus must immediately notify the NDIS Quality and Safeguards Commission.


Key info for NDIS Providers: how to support participants during COVID19

The NDIS Quality and Safeguards Commission has prepared an information pack to guide NDS providers and workers.

It contains an extensive guide on how to support participants during COVID19.

Download the NDIS providers Pack (published 1 June 2020)







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