Crisis and Emergency Support | MyCareSpace

Crisis and Emergency Support

Red colour that fades to blue


Do you need a Support Worker?

Our Connections team can search for and connect you with support teams that can provide IMMEDIATE help!

Get Support Help


In an emergency phone 000

Crisis support: available 24 hours, 7 days

Organisation About Telephone number
Lifeline Provides access to crisis support and suicide prevention services. 13 11 14
Suicide Call Back Service Provides immediate telephone counselling and support in a crisis. 1300 659 467
Beyond Blue Supporting people affected by anxiety, depression and suicide. 1300 224 636
MensLine Australia Telephone and online support, information and referral service for men with concerns about family and relationships, mental health, anger management, family violence (using and experiencing), substance abuse and wellbeing. The service is available from anywhere in Australia and is staffed by professional counsellors, experienced in men’s issues. 1300 789 978
Mental Health Access Line   1300 642 255
Kids Helpline Telephone and online counselling service for young people aged 5 to 25. 1800 551 800
ReachOut Online mental health service for under-25s and their parents.  
National Alcohol and Other Drugs Hotline Hotline for anyone affected by alcohol or other drugs. Support includes counselling, advice and referral to local services. 1800 250 015
Family Drug Support Help for individuals and families dealing with drug and alcohol use. Also provide support groups, education programs, counselling and bereavement services for families. 1300 368 186
1800RESPECT National domestic, family and sexual violence counselling, information and support service. 1800 737 732
13YARN Aboriginal & Torres Strait Islander crisis support line for people feeling overwhelmed or having difficulty coping. 13 92 76
Ask Izzy Search tool to help people who are homeless or at risk of homelessness find shelter, food, health and other critical support services.  
Child Abuse Report Line    13 14 78
Child Protection Hotline   1300 556 729

Safe Steps

Family Violence Response Centre 24/7 1800 015 188 
StandBy - Support After Suicide Australia’s leading suicide postvention program dedicated to assisting people and communities bereaved or impacted by suicide, including individuals, families, friends, witnesses, first responders and service providers. 1300 727 247


Children and Young People

  • Headspace 1800 650 890
  • Youth Beyond Blue 1300 224 636
  • Child Protection Helpline 13 21 11 (NSW)
  • Child Abuse Report Line (CARL) - 24/7  13 14 78  
  • Child Protection Hotline: 1300 556 729 24 hours 

Aging and Disability

  • NSW Ageing and Disability Abuse Helpline 1800 628 221

Online/Phone Support

  • SANE Australia 1800 187 263
  • Suicide Callback Service - Online Chat or Call 1300 659 467
  • Beyond Blue - Web Chat
  • Headspace - National Youth Mental Health support
  • eGrow  - Online mental health support groups
  • Grow mental health support groups 1800 558 268
  • Griefline 1300 845 745
  • Blueknot Trauma Support Disability helpline: 1800 421 468

Alcohol and Drugs

Carers Support

  • Carer Gateway Counselling 1800 422 737 – Select Option 2

Domestic Violence

  • 1800 Respect 1800 737 732
  • Domestic Violence Line 1800 656 463 (24/7)
  • MensLine Australia 1300 789 978
  • DV Connect Women’s Line 1800 811 811
  • DV Connect Men’s Line 1800 600 636
  • Elder Abuse and Neglect Helpline 1300 651 192
  • NSW Rape Crisis 1800 424 017
  • Rainbow Sexual, Domestic and Family Violence Helpline - 24/7    1800 497 212 
  • NSW Sexual Violence Helpline | 1800 424 017 | 8.00am - 8.00 pm / M-F 
  • Domestic Violence Gateway: 1800 800 098 

Eating Disorders

  • Butterfly Foundation (eating disorders) 1800 334 673
  • The Eating Issues Centre (eating disorders) 07 3844 6055


  • QLife (LGBTI) 1800 184 527
  • Rainbow Sexual, Domestic and Family Violence Helpline - 24/7    1800 497 212 

Perinatal Support

  • PANDA (perinatal anxiety and depression) 1300 726 306

Sexual Assault

  • DV Connect Sexual Assault Helpline 1800 010 120
  • Bravehearts 1800 272 831
  • 1800RESPECT   1800 737 732  
  • Rainbow Sexual, Domestic and Family Violence Helpline - 24/7   1800 497 212 

Veterans Support

Disability Advocacy

Emergency Travel


IPTAAS is the Isolated Patients Travel and Accommodation Assistance Scheme.

This is a NSW Government scheme providing financial assistance towards travel and accommodation costs when a patient needs to travel long distances for treatment that is not available locally.

Phone: 1800 IPTAAS (1800 478 227) Email:

Emergency Accommodation, Food and Other Supports


Other National Supports


Organisation About Telephone number
All-hours Support Line Free confidential phone service for Australian Defence Force (ADF) members and their families. Helping people access ADF and civilian mental health services through a triage system. 1800 628 036
Alcohol and Drug Foundation Mission is to inspire positive change and deliver evidence-based approaches to minimise alcohol and drug harm.  
Australian Indigenous HealthInfoNet Provides the knowledge and other information needed for practitioners and policy-makers to make informed decisions in their work about many health topics, including links to programs for individuals.  
Black Dog Institute A wide range of mental health resources and support tools including links to support groups and fact sheets.  
Butterfly Phone, webchat and email support for those experiencing an eating disorder or body image issues, their friends, family, carers and professionals. Also factsheets and other resources. 1800 334 673
Counselling Online A confidential service that provides support to people across Australia affected by alcohol or other drug use, 24 hours, 7 days.  
Embrace Multicultural Mental Health (Culturally and Linguistically Diverse) A national platform for people from culturally and linguistically diverse (CALD) backgrounds, multicultural communities and mental health services to access resources, services and information in a culturally accessible format with a national focus on mental health and suicide prevention.  
headspace Online and telephone counselling service supporting young people aged 12 to 25 and their families who need help with mental health, physical health (including sexual health), alcohol and other drugs, or work and study support. 1800 650 890
Head to Health Provides free mental health information, services and supports online, via phone or in person at a Head to Health centre 1800 595 212 (Mon to Fri 8:30am to 5pm)
Health Direct A government-funded site with links to resources.  
InsideOut Australia's national eating disorder research and clinical excellence institute, including resources and support programs.  
Life in Mind A national gateway connecting Australian suicide prevention services to each other and the community.  
National Eating Disorders Collaboration Bringing research, expertise and evidence from leaders in the field together in one place.  
Open Arms - Veterans & Families Counselling Free confidential counselling services and group programs for Australian veterans (former and current) and their families. 1800 011 046
OzHelp - Building and construction Confidential counselling services for people in high-risk, blue-collar industries. Services help clients with anxiety, depression, suicidal ideation, mental and physical health, bullying, social isolation, family and relationship conflict, alcohol and other drugs (AOD) and issues with work. 1300 694 357
OzHelp – Transport and logistics Confidential counselling services for people in high-risk, blue-collar industries. Services help clients with anxiety, depression, suicidal ideation, mental and physical health, bullying, social isolation, family and relationship conflict, alcohol and other drugs (AOD) and issues with work. 1300 464 327
Positive Choices An online portal to help Australian schools and communities access accurate, up-to-date evidence based alcohol and other drug education resources.  
QLife (LGBTIQ+) Anonymous nation-wide, early intervention, peer supported telephone and web based services to diverse people of all ages to talk about sexuality, identity, gender, bodies, feelings or relationships, including those experiencing poor mental health, psychological distress, social isolation, discrimination, experiences of being misgendered and/or other social determinants that impact on their health and wellbeing. 1800 184 527 (3pm to midnight, 7 days)
SANE Australia A national online and freecall service, providing information, support and referral to people concerned about complex mental health issues, including friends, family members and health professionals. 1800 187 263 (10am to 8pm Mon to Fri AEST/AEDT)
Turning Point A national addiction treatment, training and research centre, which seeks to transform the way society provides treatment, specialist care and support for those affected by addiction.  


Support Services by STATE

New South Wales

Organisation About Telephone number
Mental Health Line Free statewide phone service staffed by registered mental health professionals who can provide advice, assessments, recommendations and, when appropriate, referrals to NSW Health mental health services.

1800 011 511 (24 hours, 7 days. NSW only)

Rural Adversity Mental Health Program Coordinators across regional, rural and remote NSW providing personalised advice to link individuals who need assistance for their mental health to the most appropriate services and resources.  
NSW Sexual Violence Helpline  8.00am - 8.00pm / M-F  1800 424 017 
Save Haven A Safe Haven is a place you can go if you’re feeling distressed or having suicidal thoughts. It’s free and you don’t need an appointment. The Safe Haven initiative provides a calm, culturally sensitive and non-clinical alternative to hospital emergency departments, for people experiencing distress or suicidal thoughts. There are Safe Havens throughout NSW.

Currently 19 Save Haven locations across NSW (24 hours, 7 days)

Transcultural Mental Health Line Free statewide phone service staffed by registered bilingual mental health professionals.  The service offers advice and support to people from culturally and linguistically diverse communities, and can help people to access mental health services.

1800 648 911 (Mon to Fri  9am to 4:30pm, NSW only)



Organisation About Telephone number
Mind Australia Offering support to 16 to 65 year-olds in the LGBTIQA+ community in metropolitan Melbourne who are having thoughts or intentions of suicide. Recovery-focused, short-term (up to six months) community-based and therapeutic support by a peer-led team. 

1300 286 463 (Business hours)

Head to Health Victoria Free mental health and wellbeing service for anyone who needs support.  1800 595 212 (Mon to Fri 8.30am to 5pm, except public holidays)
SuicideLine Victoria Free, professional telephone counselling service to support people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues. 1300 651 251 (24 hours, 7 days)
Safe Steps Family Violence Response Centre 24/7  1800 015 188 
Haven Home Safe Homelessness support  (Mon – Fri, 9am -5pm)  1300 428 364 
Salvos Gateways Crisis Services Eastern Metro - Referrals only, via Front Door - 24/7 1300 558 484 
Salvos Crisis Support Services Frankston/Rosebud (24/7)  1800 825 955
Rainbow Door  

1800 729 367 

SMS: 0480 017 246 

Wellways Free service offering mental health information, wellbeing support and referral advice for people with a mental health issue, as well as carers and family members. 1300 111 500



Organisation About Telephone number
1300 MH CALL Confidential mental health telephone triage service staffed by trained and experienced mental health clinicians. 1300 MH CALL (1300 642 255) (24 hours, 7 days)
Alcohol and Drug Information Service (ADIS) Confidential counselling, information and referral service for people in Queensland with alcohol and other drug concerns, their loved ones and health professionals. 1800 177 833 (24 hours, 7 days)
ARAFMI  Anytime of the day or night carers can talk with someone, receive support, find new resources and learn helpful information to assist them as carers. (Note: is a support line, not a crisis line) Southeast QLD: 1300 554 660 /07 3254 1881. Regional QLD: 1800 351 881 (24 hours, 7 days)
Homeless Hotline   1800 474 753 

Wesley Mission QLD:  Crisis Relief 

Fortify Health Group (formerly Harmony Place)  Mental health services for people aged 16 to 65 from culturally and linguistically diverse backgrounds and communities in Southeast Brisbane. 07 3416 6660 (Mon to Fri, 8.30am to 4.30pm)


South Australia

Organisation About Telephone number
Mental Health Triage Service Staffed by mental health clinicians which can provide advice and information in a mental health emergency or crisis situation. 13 14 65  (24 hours, 7 days)
Homeless Connect SA  5pm – 11:30pm / 365 days  1800 003 308 
Lived Experience Telephone Support Service (LETSS) - Mental Health Adelaide Metro 1800 013 755
Regional Access  Free professional telephone and chat counselling for people 15 years and older living or working in regional South Australia. Can help with: anger management, anxiety, financial worries, grief and loss, hopelessness, isolation and loneliness, low self-esteem, relationship issues and family problems, sadness, short-term depression, stress, wellbeing and work stress. The Regional Access counselling service is available for anyone who lives or works in regional, rural or remote South Australia; outside of the Adelaide metropolitan region. 1300 032 186 (24 hours, 7 days)


Western Australia

Organisation About Telephone number
Alcohol and Drug Support Line  Confidential telephone counselling, information and referral services for anyone seeking help for their own or another person’s alcohol or drug use.

Metro: 08 9442 5000. Rural: 1800 198 024 (24 hours, 7 days)

Crisis Care Helpline Western Australia’s after-hours response to reported concerns for a child’s safety and wellbeing, information and referrals for people experiencing crisis, advice around homelessness services, and to discuss accommodation assistance and support services for those experiencing Family and Domestic Violence. 1800 199 008 (24 hours, 7 days)
HelpingMinds Free support to family, friends and carers of people living with mental health challenges in Western Australia. 08 9427 7100 (Metro) 1800 811 747 (Regional) (8.30am to 4.30pm)
Here For You Confidential telephone service for anyone in Western Australia concerned about their own or another person’s alcohol and other drug use &/or mental health issues. 1800 here4u (1800 437 348) (7am to 10pm, 7 days)
Mental Health Emergency Response Line (MHERL) For anyone involved in a mental health emergency in the community – both members of the public and health professionals. Callers are referred to acute response teams. Metro: 1300 555 788, Peel: 1800 676 822,  RuralLink: 1800 552 002. (24 hours, 7 days)
Parent and Family Drug Support Line  Confidential, non-judgemental telephone counselling, information and referral service for anyone concerned about a loved one’s alcohol or drug use. Callers have the option to speak to an experienced parent volunteer. Metro: 08 9442 5050 Rural: 1800 653 203 (24 hours, 7 days)
Strong Spirit Strong Mind Website with an extensive directory of resources to support Aboriginal and Torres Strait Islander peoples' social and emotional wellbeing.  
The Samaritans  Confidential counselling, providing emotional support and referral options if needed. 13 52 47 (8am to 8pm) 



Organisation About Telephone number
Access Mental Health Helpline Mental health support, triage and referral phone line delivered by the Department of Health, Tasmania in partnership with Lifeline Tasmania. 1800 332 388 (9am to 10pm, 7 days)
Safe at Home Family Violence Response and Referral Line   1800 633 937 
Statewide Sexual Assault Crisis Line   1800 697 877
Salvos Domestic Violence - Emergency Accommodation    

Salvos listing of Housing & Homeless Services 

Drug and Alcohol Counselling  Information about alcohol and other drugs including written resources, options and referral to appropriate treatment services or further assistance and opportunity to discuss your own situation and concerns with someone who understands and can help. 1800 811 994 (24 hours, 7 days)


Northern Territory

Organisation About Telephone number
headspace Alice Springs   Help for 12-25 year-old with topics such as: mental health issues, general physical health, sexual health, family and relationships, drug and alcohol issues, education and training, sexuality issues and accommodation. 08 8958 4544 (Mon: 8:30am to 5pm, Tues: 8:30am to 6:30pm, Wed: 8:30am to 6:30pm, Thurs: 8:30am to 5pm, Fri: 8:30am to 5pm, weekends: closed)
headspace Darwin  A range of free services and support to young people aged 12 to 25 years, including: youth friendly counselling, drug and alcohol counselling, psychological support services, information and resources for mental health and wellbeing, and youth community engagement workers. 08 8931 5999 (Mon: 9am to 5pm, Tues: 9am to 7pm, Wed: 9am to 7pm, Thurs: 9am to 7pm, Fri: 9am to 5pm, weekends: closed)
Northern Territory Mental Health Line Government-supported help line and extensive online list of support services in the Northern Territory. 1800 682 288 (24 hours, 7 days)
Standby Support After Suicide  Australia’s leading suicide postvention program dedicated to assisting people and communities bereaved or impacted by suicide, including individuals, families, friends, witnesses, first responders and service providers. For NT callers only: 0418 575 680 (Top End) or 0439 842 155 (Central Australia)


Australian Capital Territory

Organisation About Telephone number
Access Mental Health  Offers access to assessment and treatment services as well as advice and information on a range of mental health issues. 1800 629 354 (24 hours, 7 days)
Child Abuse Hotline   1300 556 729 (24/7)
Domestic Violence Crisis Service   6280 0900 (24/7) 
OneLink Homelessness  

1800 176 468 |

Mon-Fri: 8am to 6pm, Sat/Sun: 12.30pm to 5pm 

Canberra Rape Crisis Centre

  (02) 6247 2525 (7am - 11pm) 
Men’s Link Complete an online form to arrange free counselling for 10 to 25-year old males on topics including: school or job stress, bullying, anger and violence, loneliness, alcohol and other drugs, addictions and relationships.  


Our Connections Team at MyCareSpace are linked in with a range of providers offering telehealth services with availability. Let our team help you navigate the NDIS and find the right service for you.
Get started with Therapy



Let our Expert Team find you the right support worker: one that has experience with your disability and that you can rely on. It's FREE service.
Find me a support worker


Share this resource

How helpful was this resource?
How helpful was this resource?: 

More like this

MyCareSpace resources may be shared provided they are credited to MyCareSpace with backlinks to the original resource.