For NDIS participants, online therapy (also called telehealth therapy) is a flexible and accessible option that’s offering new levels of convenience.

Whether you need speech therapy, occupational therapy, psychology, physiotherapy, or dietetics, expert healthcare is available with just a few clicks.

*Multiple studies have found telehealth to be as effective as in-person services for improving speech and language skills, while also demonstrating strong outcomes in treating childhood ADHD, anxiety, and depression. 

What Is Online Therapy and How Does It Work?

Online therapy is exactly what it sounds like—therapy delivered through video

calls, phone sessions, or digital platforms instead of face-to-face appointments. It

allows NDIS participants to work with qualified therapists from anywhere—all you

need is an internet connection and a device with a camera.

Here’s how it works:

✔ Video Sessions – Most online therapy happens via Zoom, Microsoft Teams, or

another secure video platform.

✔ Phone-Based Support – For those who prefer it, some therapy can be done

over the telephone.

✔ Interactive Activities – Therapists often use screen sharing, apps, and online

tools to make sessions engaging.

✔ Home-Based Exercises – Many therapists provide reading, videos, worksheets,

and tasks to help you stay active between sessions.

It’s important to understand that what you work toward in online therapy is no different from in-person therapy.

The goals, techniques, and therapeutic relationship remain the same—the only thing that changes is the delivery model,

making therapy more flexible and accessible.

Best of all, online therapy is just as effective as in-person therapy for many people,

especially when therapists tailor their strategies to suit the needs of the individual

they’re working with.

Four Misconceptions about Telehealth

Despite its growing popularity, online therapy is still surrounded by misconceptions

that make some people hesitant to try it. Let’s clear up some of the most common

myths:

Myth #1: Online therapy isn’t as effective as in-person therapy

Reality: Clinical research shows that online therapy can be just as effective as

face-to-face sessions. Many people even prefer it because they feel more

comfortable and secure in their home environment.

Myth #2: It’s just a video chat—it’s not “real” therapy

Reality: Online therapy follows the same structured approach as in-person

therapy. Sessions include assessments, goal setting, exercises, and progress

tracking. Therapists also use interactive tools like screen sharing, digital

whiteboards, and guided activities to make sessions more interactive.

Myth #3: You need advanced technology or IT skills

Reality: If you can make a video call, you can do online therapy. Most

providers use simple, user-friendly platforms like Zoom or Microsoft Teams, and

therapists guide you through any setup needed. Many even offer tech support if

you run into technical issues.

Myth #4: Online therapy is only for people with mild needs

Reality: Online therapy is effective for a wide variety of needs, ranging from

mild to complex. Whether you need support with communication, mobility,

mental health, or daily living skills, your therapy plan can be personalised to suit

your individual goals.

NDIS & Online Therapy: What’s Covered?

If you’re wondering whether the NDIS covers online therapy, the short answer is

yes, in many cases it does. However, the details will depend on your individual

plan.

NDIS typically funds online therapy under these categories:

✔ Capacity Building Supports – Covers therapy that helps develop new skills,

improve independence, and build communication abilities.

✔ Improved Daily Living – Includes services like speech therapy, psychology,

and occupational therapy to support everyday life.

✔ Core Supports – In some cases, online therapy may be covered if it directly

helps you achieve your NDIS goals.

If you’re unsure if your plan covers online therapy, your support coordinator,

plan manager, or the MyCareSpace team can help you check.

Finding the Best Online Therapy Provider & Making the Most of Your Sessions

Choosing the right online therapy provider is key to getting the most out of your

sessions. Here’s how to find the best fit and ensure you’re making progress:

1. Look for Providers with Online Therapy Experience

Not all therapists specialise in telehealth. Look for those who have experience

delivering therapy online and know how to adapt sessions for a digital format.

✔ Are they NDIS-registered (or do they accept self-managed/plan-

managed funding)?

✔ Do they have experience with telehealth therapy?

✔ Do they offer a free consultation or trial session?

2. Make Sure They Understand Your Needs

Every therapy journey is different. Find a provider who takes the time to

understand your goals, whether that’s improving communication, mobility,

mental health, or daily living skills. If possible, ask for case studies or examples of

how they’ve helped others with similar needs.

3. Create a Comfortable & Distraction-Free Environment

To get the most out of online therapy:

✔ Choose a quiet, comfortable space with minimal distractions.

✔ Use headphones if needed for better audio clarity.

✔ Have any therapy worksheets, journals, and questions ready before your

session starts.

4. Be Open About What’s Working (and What’s Not)

Therapy is a collaborative process—so don’t be afraid to share what’s helping

and what isn’t. If something doesn’t feel effective, a good therapist will be willing

to adjust the approach.

5. Stay Engaged Between Sessions

Progress doesn’t just happen during appointments—it happens between them

too. Many therapists provide exercises, worksheets, and video guides to help you

keep practicing skills. Staying consistent will accelerate your progress.

6. Keep Track of Your Progress

Use a notebook or digital journal to track your therapy journey. Write down:

✔ Improvements and achievements

✔ Challenges or difficulties

✔ Questions to discuss in your next session

By choosing the right provider and staying actively involved in your therapy, you

can maximise the benefits of your sessions—without ever even leaving home.

*Source: Using Telehealth to Provide Interventions for Children with ASD

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