NDIS Support Coordination Changes 2028

NDIS

From 1 July 2028, support coordination in the NDIS will be replaced by a new service called Support Coordination and Connection (SCC). If you or your child has a support coordinator, nothing changes for now. Here's what SCC is, what's been proposed, and what you can do today.

What's changing in support coordination?

From 1 July 2028, support coordination will move to a new approach called SCC – Support Coordination and Connection. Right now, you choose your own support coordinator. Under SCC, the NDIA would choose the organisation that delivers the service in your area, and your SCC worker would come from that organisation. How much say you'll have is still being decided.

Like support coordination today, SCC would help you understand your plan, connect with supports and coordinate your providers. What changes is who pays for it and who delivers it. Instead of funding in your plan, the NDIA will pay for SCC directly and choose the organisations that deliver it in your area.

Why is support coordination changing?

The new approach was announced in the 2026–27 Budget. The Department of Health, Disability and Ageing and the NDIA have pointed to these problems with support coordination today:

The quality of service varies a lot from one provider to the next.
It isn't always clear what a support coordinator should do, compared with Local Area Coordinators or plan managers.
Some organisations provide both support coordination and other NDIS services, which creates conflicts of interest.
There have been fraudulent practices in support coordination.
Workers' skills and experience vary widely.
It can be hard to find a support coordinator in regional and remote areas.
Oversight of providers is inconsistent.
Hourly billing means some people get more support than they need, while others get less.

In September 2026, they released a consultation paper and asked participants, families and providers for feedback. Consultation closed on 2 October 2026.

What's been proposed so far

These are early ideas, not final decisions. We will update here when the NDIA published the final decission.

One organisation per region. The NDIA's early preference is to contract one lead organisation in each region to deliver or arrange all SCC there.
Two levels. SCC would be for people who need ongoing help. SCC+ would be for a small group with very complex needs.
Not everyone will be eligible. The NDIA would decide, looking at things like your decision-making capacity, safety risks and how stable your supports are.
Your support coordinator may change. Your current one may or may not be part of the SCC organisation in your area.
Clear limits. SCC workers wouldn't make decisions for you, manage your money, or act as your advocate.

When will it happen?

SCC starts on 1 July 2028. Under the indicative timeline, providers will be chosen during 2027, and participants and providers will be supported to prepare in early 2028.

Is my support coordination safe right now?

Yes. Support coordination keeps working the way it does now until 1 July 2028. If it's funded in your current plan, you can keep using it as usual.

What do I need to do?

Nothing right now. Keep working with your support coordinator as usual. The NDIA has said it will explain the changes to participants once final decisions are made.

Can I change my support coordinator?

Yes, at any time. You don't need to wait until 2028.

Let your current support coordinator know you want to change.
Check your service agreement for how much notice you need to give.
Find a new support coordinator and make a service agreement with them.
Tell your current support coordinator you're leaving.
Update your providers in your participant portal (myplace or my NDIS), or check whether your provider will do this for you.

Need help finding a new support coordinator? Tell MyCareSpace what kind of support coordinator you're looking for, and we'll find one for you.