Ask a Plan Manager | MyCareSpace

Ask a Plan Manager

Have a question about the NDIS and Plan Managing? We have lined up an expert Plan Manager to answer them.

 

Plan Partners

 

Emily from Plan Partners who offer Plan Management services nationally will be answering your questions.  

Emily from Plan Partners

 
MYCARESPACE ADMIN's picture

Hi,

I live in a remote area and I have heard there are new rules about cancellation fees - what are these ?

Emily's picture

Hi,

Thank you for your question. If your enquiry is about cancellation fees for Plan Management, I can ensure you that there are none. You can always switch Plan Managers whenever you want to, and they can’t charge you cancellation fees. Your new Plan Manager won’t charge set-up fees  if you have already used these in your current plan. I’d also like to point out that if you have Plan Management in your NDIS plan (the category ‘Improved Life Choices’), it will be covered by the NDIS and there will be no costs to you.

If your enquiry is about cancellation fees for services provided under the NDIS in general, it depends on the service agreement you have with your provider. The NDIS Price Guide provides more information:  
https://www.ndis.gov.au/providers/price-guides-and-information#price-guide-for-ndis-providers-as-of-1-february-2019 (i.e. see page 18)

Kind Regards, 

Emily
Plan Partners
1300 333 700 

Marian Richardson's picture

I don't know much about Plan Management, and I don't want to do Self Management, so what are the advantages and disadvantages of Plan Management...and how does this fit in with Support Coordination please?

Emily's picture

Hi,

That’s a great question! Plan Management is a very useful service, as it supports you in managing your NDIS funds. A Plan Manager will handle all the day-to-day administration that comes with an NDIS plan, such as processing invoices and keeping track of your fund balance, rather than Self Management, where you have to organise everything yourself.

With Plan Management you’ll be able to access some expert advice throughout your NDIS journey and use handy tools where you can track your spending such as Plan Partners’ online dashboard. Many people choose Plan Management as it offers the most choice and flexibility, saves time and makes managing NDIS funds easy. And the great thing is, it is your right to have it included in your NDIS plan, so if you ask for it, you should get it, at no cost to you.

So while Plan Management is all about organising your NDIS money, Support Coordination is all about organising your supports. If you have Support Coordination in your plan (the NDIA will decide whether you’re eligible), your Support Coordinator can help you find and connect you with service providers that are the best fit for your needs.

Plan Management and Support Coordination are two separate services and covered in two separate support categories in your NDIS plan – so if you have one, you don’t automatically have the other.

For more information on both services, visit www.planpartners.com.au/services and of course, give our friendly team a call if you’d like to discuss what options are best for you.

Warm regards,

Emily
Plan Partners 
1300 333 700