Ask a Plan Manager | MyCareSpace

Ask a Plan Manager

Have a question about the NDIS and Plan Managing? We have lined up an expert Plan Manager to answer them.

 

Plan Partners

 

Emily from Plan Partners who offer Plan Management services nationally will be answering your questions.  

Emily from Plan Partners

 
MYCARESPACE ADMIN's picture

Hi,

I live in a remote area and I have heard there are new rules about cancellation fees - what are these ?

Emily's picture

Hi,

Thank you for your question. If your enquiry is about cancellation fees for Plan Management, I can ensure you that there are none. You can always switch Plan Managers whenever you want to, and they can’t charge you cancellation fees. Your new Plan Manager won’t charge set-up fees  if you have already used these in your current plan. I’d also like to point out that if you have Plan Management in your NDIS plan (the category ‘Improved Life Choices’), it will be covered by the NDIS and there will be no costs to you.

If your enquiry is about cancellation fees for services provided under the NDIS in general, it depends on the service agreement you have with your provider. The NDIS Price Guide provides more information:  
https://www.ndis.gov.au/providers/price-guides-and-information#price-guide-for-ndis-providers-as-of-1-february-2019 (i.e. see page 18)

Kind Regards, 

Emily
Plan Partners
1300 333 700 

Marian Richardson's picture

I don't know much about Plan Management, and I don't want to do Self Management, so what are the advantages and disadvantages of Plan Management...and how does this fit in with Support Coordination please?

Emily's picture

Hi,

That’s a great question! Plan Management is a very useful service, as it supports you in managing your NDIS funds. A Plan Manager will handle all the day-to-day administration that comes with an NDIS plan, such as processing invoices and keeping track of your fund balance, rather than Self Management, where you have to organise everything yourself.

With Plan Management you’ll be able to access some expert advice throughout your NDIS journey and use handy tools where you can track your spending such as Plan Partners’ online dashboard. Many people choose Plan Management as it offers the most choice and flexibility, saves time and makes managing NDIS funds easy. And the great thing is, it is your right to have it included in your NDIS plan, so if you ask for it, you should get it, at no cost to you.

So while Plan Management is all about organising your NDIS money, Support Coordination is all about organising your supports. If you have Support Coordination in your plan (the NDIA will decide whether you’re eligible), your Support Coordinator can help you find and connect you with service providers that are the best fit for your needs.

Plan Management and Support Coordination are two separate services and covered in two separate support categories in your NDIS plan – so if you have one, you don’t automatically have the other.

For more information on both services, visit www.planpartners.com.au/services and of course, give our friendly team a call if you’d like to discuss what options are best for you.

Warm regards,

Emily
Plan Partners 
1300 333 700

MYCARESPACE ADMIN's picture

 

I am a new NDIS Provider, providing transport to NDIS participants in NSW. The NDIS does not provide any transport prices in their price guide and we are not sure how to benchmark our pricing. We have provided a few quotes but none of them have been successful. How would a plan manager assess whether or invoice is reasonable ?

Emily's picture

Thanks for your question. As with all NDIS supports, transport costs are assessed by the NDIS and by any Plan Manager using the reasonable and necessary criteria (for more information about these criteria, click here).

How transport costs should be quoted and invoiced depends whether you are providing transport solely, or as part of the services your provide to NDIS participants.

If you provide transport only, the transport funding is usually self-managed by the participant. In this case, there should be no restriction on duration or costs as long as the participant agrees to this and has the required funding in their NDIS plan.

If you provide transport as part of your services (i.e. for transport to community participation activities), this could be plan managed. These trips are usually charged at an hourly rate (or if it is easier for you, at Plan Partners we also work with a per-kilometer rate). You will have to negotiate this rate ahead of the time with the participant. Make sure you formally agree on the rate you will charge and put in your service agreement so there’s no confusion or disputes down the track.

For more information, read our handy blog article on how the NDIS can fund transport arrangements or give our friendly and experienced team a call on 1300 333 700.