NEWS RELEASE: Participants to claim for PPE and COVID Cleaning | MyCareSpace
Support workers and participant wearing a mask

NDIS Participants can claim PPE & COVID Cleaning

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This information is valid as of 29 July 2020 and applies to NSW and VIC only - it will be updated as soon as the NDIA advises otherwise. This policy will be in place until September 2020 .

When can NDIS participants claim the cost of PPE?

Previously only participants who used PPE as a regular part of their support arrangements were able to access PPE through their NDIS funds.

This has now changed:

If you need PPE items like face masks, face shields and gloves, and the use of these items is directly related to your face-to-face daily living supports, you can use your core supports budget to purchase these items. 

Participants can now recover the costs to purchase PPE items using your NDIS funds, if you;

  • receive an average of at least one hour a day of face-to-face daily living supports, and
  • live in Victoria or New South Wales.

They will be able to use the 'Low Cost Disability-Related Health Consumables' support item to claim on the cost of PPE for the times their worker is with them.

Participants can claim the cost of COVID Cleaning

In VICTORIA, participants living in their own home who test positive for COVID-19 and are required to self-isolate or quarantine will also now be able to claim for related cleaning costs.

If a participant has a support worker attending their home who later tests positive to coronavirus (COVID-19), then the participant will also be able to access a one-off professional deep clean through their NDIS funding:


For further information contact the National Contact Centre 1800 800 110 - select option 5.

Purchasing personal protective equipment

What you CAN claim

  • PPE items like face masks, face shields and gloves needed for your face-to-face daily living supports

What you CAN'T claim

  • Face coverings or masks for use outside the home
  • Hand sanitiser 

How to Purchase PPE

Plan and self-managed participants

  • Purchase PPE and record and claim their purchases in the usual way.
  • Claim from CORE funding using line item 03_040000919_0103_1_1

Agency Managed Participants

  • Can only purchase PPE through NDIS registered providers.
  • Will be claimed from CORE funding

MyCareSpace is busy compiling a list of NDIS registered providers of PPE. Please contact us if you need help finding a provider

SIL supports in Victoria 

Participants living in SIL in Victoria who are required to quarantine or self-isolate are also now eligible to access:

  • a one-off professional deep clean (line item 01_795_0115_1_1)
  • additional Assistance with Daily Living and Short Term Accommodation as needed.



Access to face coverings or masks for everyday use

If you live in an area where face masks are mandatory, there are also a range of government programs to supply you with a face mask.

The Victorian Department of Health and Human Services will be distributing 2.1 million reusable face masks to vulnerable people help slow the spread of coronavirus (COVID-19).

People who are eligible to receive a mask will need to visit their local government office, a community health centre, or local pharmacy to collect it. Some doctors’ offices may also distribute masks.

Who is determined to be eligible?

Victorians who will be offered reusable face masks will include:

people over the age of 12 years who are being actively managed for the following chronic conditions:

  • poor immunity
  • heart disease, diabetes and stroke
  • obesity
  • chronic lung disease
  • alcohol and drug dependency
  • frailty
  • people living in public housing, in crisis accommodation, or who are homeless
  • people living in rooming houses and supported residential services
  • people living with disability
  • people with other needs including alcohol and drug issues, including those attending primary and secondary needle and syringe programs
  • people experiencing mental health
  • people experiencing family violence
  • young people in residential facilities, and those receiving other health and human services
  • young people with health and/or social issues that make them vulnerable
  • young people living in mandatory facilities
  • Aboriginal people
  • Refugee and asylum seekers (including temporary visa holders).


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