Your feedback helps us to improve, so that you will feel safer, happier and get more out of our services. We will often ask you for feedback.
You can also comment or complain at any time. You can use the email [email protected] or the form on this page, or phone us, or ask our staff to help. They will make sure the right people get your message.
Your complaint will be kept private. When you tell us what you like or don't like, we will listen. And we will try to change things if we can.
You will always receive a reply as quickly as possible. Our process involves us
- documenting your complaint on our complaints register
- investigating your complaint,
- grading the level of risk
- our response or action will depend on our interpretation of the level of risk associated with the complaint.
YOUR FEEDBACK IS IMPORTANT
Compliments & Complaints
To improve our services, we need your feedback. Feedback can be compliments, comments or complaints.
We love to hear compliments. That means we are getting it right. If you are happy, we are happy!
If you are not happy, tell us. It's OK to complain. We won't be angry. So, don't be shy. We need to know how you feel. Help us to do better!
We will always listen and reply to complaints, as quickly as possible. You can complain anonymously. If you don't leave your name, we can't reply to your complaint. But we will still try to make things better. You don't have to talk with us.
Advocates can help you complain. The National Disability Advocacy Program can help you work with an advocate.An advocate is trained to speak for you and is a free service.
Email them at:
Or write to: Disability, Employment and Carers Group
Department of Social Services
GPO Box 9820
Canberra ACT 2601
Or search "disability advocate" online.
Contact the NDIS.
You don’t have to talk with us. If you have a serious complaint, you can tell the NDIS Commission.
Web: www.ndiscommission.gov.au
phone: 1800 035 544 TTY: 133 677.
Interpreters can be arranged
Tell us what you think
Email us: [email protected] or [email protected]
