Your My Aged Care Journey - An Overview

Start here

New to all this? These three cover the basics and the first steps.

• Where do I even start? Your guide to My Aged Care
  The whole journey in plain steps, the phone numbers you'll actually need, how long it takes and what to ask.
• What you can do now while you wait
  A practical checklist for when you need help soon, plus how the funding queue really works.
• Your aged care assessment: what will happen
  Exactly how the assessment works, and the one tip that helps you get the right outcome.

Choosing and changing your provider

You're in control of who delivers your care. Here's how to choose well, and how to move on if it isn't working.

• Questions to ask when choosing an aged care provider
  The questions that reveal what a provider is really like, before you sign anything.
• Not happy with your provider? How to change
  It's your right, it's usually free, and your funding comes with you. Here's the step-by-step.

Understanding your funding and costs

What you get, what you pay, and what protects you.

• Support at Home: what help you actually get (Levels 1 to 8)
  A simple guide to what's included, the eight funding levels, and how the money works.
• Fees and contributions, explained
  "Will I have to pay? How much?" The honest answer, including the free parts and the limits that protect you.
• Already have a Home Care Package? What changes for you
  If you were getting a package before the change, here's what stays the same and what's different.

Your rights and staying safe

Know where you stand, and how to protect yourself.

• Choice, dignity, respect: your rights in aged care
  The rights you have, what they look like day to day, and how to speak up safely.
• Staying safe from scams
  The simple habits that keep you and your money safe, including the aged care scam to watch for.

Support for carers and family

• Help for carers and family members
  Caring for someone is hard. There's real, free support for you, not just for the person you care for.

Need to talk to someone now?

You don't have to work it all out from a website. These lines are free and can point you in the right direction:

• My Aged Care (apply, ask questions, track your application): 1800 200 422
• OPAN (free, independent advice and someone in your corner): 1800 700 600
• Carer Gateway (support for carers and family): 1800 422 737

These guides are general information, not personal advice. Aged care rules and figures change over time, so confirm anything important on the My Aged Care website or by calling 1800 200 422.