WEBINAR: NDIS Audits, Registration & Service Providers in 2020 | MyCareSpace
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Understanding NDIS Audits 2020 - Webinar Info Package

This information package accompanies the Webinar: Understanding NDIS Audits 2020

Below find a list of selected resources that is our pick of absolutely need to know information about NDIS Audits.

1. What are the NDIS Practice Standards?

The NDIS Practice Standards consist of a core module and several supplementary modules that apply according to the types of supports and services NDIS providers deliver.
(note that previous which modules applied to your business was dependent on your business structure - e.g. company, sole trader etc).

2. Audit support

3. Will I face a Verification or Certification Audit?

A Verification audit is required for all NDIS providers that deliver lower risk/lower complexity supports and services.

A Certification audit is required for all NDIS providers that provide more complex or higher risk supports and services.

4. What documentation do I need?

The NDIS Practice Standards create an important benchmark for providers to assess their performance, and to demonstrate how they provide high quality and safe supports and services to NDIS participants.

To comply with the verification module of the NDIS Practice Standards, providers must show evidence of:

5. What Insurance do I need?

All providers are required to hold a valid certificate of currency for:

  • public liability insurance,
  • professional Indemnity and
  • accident insurance (Workers Comp or Personal Accident Insurance)

MyCareSpace has partnered with insurance experts to be able to bring you the most flexible (payable monthly) and cost-effective insurance.

6. How to become an NDIS Registered Provider

7. The NDIS Code of Conduct

The NDIS Code of Conduct applies to all NDIS providers, registered and unregistered, and all persons employed or otherwise engaged by an NDIS provider.

8. Client Welcome Pack

The Welcome Pack provides an easy way for providers to ensure that participants get the information they need about a variety of topics, including Feedback and Complaints, Privacy, Rights and Responsibilities, and Incident Management.

By giving the Welcome Pack to a participant when you start working with them, you are covering off on your compliance obligations to ensure that participants are provided information about those topics. 

9. IHCA Self Assessment Tool

This document specifies what kind of evidence providers will need to show their NDIS auditor. This has been compiled by IHCA Certification (NDIS Auditors) and is supplied to their customers before an audit.

10. How to market your services to NDIS Participants


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