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Webinar: How your NDIS Audit can drive Revenue

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WEBINAR: How your NDIS Audit can drive Revenue

Our experts will demonstrate how your NDIS Audit can become the very thing that helps you understand your customers more deeply and respond more quickly to their needs, improving your business on every level and drive revenue.

Many consider their NDIS Audit fee a sunk cost, delivering few “real” benefits to the business. Our experts disagree and will show how it be used to identify opportunities for continuous improvement so that you can deliver even better services and set your organisation apart from others.

Some of the topics covered in our webinar include:

  • How can your NDIS audit create value for your business?
  • How can you reduce the number of NDIS audits you require?
  • How can performance measurement stop your NDIS clients taking their funding out the door?
  • How can you avoid some of the biggest NDIS audit mistakes?

Meet the Expert Panel

Dr Emily Verstege - Consumer Experience Expert - Senior Manager, ARTD Consultants

Dr Emily Verstege 
Consumer Experience Expert
Senior Manager, ARTD Consultants

Fiona Loughlan - General Manager - IHCA Certification, NDIS auditor

Fiona Loughlan
General Manager 
IHCA Certification

Dr Emily Verstege - Consumer Experience Expert, Senior Manager ARTD Consultants

As an expert in using high-quality evidence to improve customer experiences, Emily is passionate about helping clients navigate complex social schemes like the NDIS.

Emily is motivated by helping her clients get to know their customer's needs, to deliver an enhanced experience, and achieve greater outcomes. She helps businesses better understand the relationship between customer experience and organisational performance

Emily has a deep understanding and knowledge of the Australian health and human services sector, having worked alongside Government agencies and NGOs to design systems and policies that support social change.

Emily is a Senior Manager at ARTD, a leading public policy consultancy in Brisbane, Sydney and Melbourne.

Fiona Loughlan - General Manager, IHCA Certification

As General Manager of IHCA Certification, Fiona is an experienced strategy, leadership and governance professional who works with health and human services organisations to navigate current challenges and explore their potential.

Fiona offers a wide range of evidence-based improvement solutions to add value to your business.

As a provider of NDIS Audit certification and accreditation services, Fiona will share with us firsthand insights on the demands & challenges NDIS Providers are facing in this new era and how your audit can create opportunities for continuous improvement.

Handy Resources

Our experts have supplied a few helpful tools that are available to webinar purchasers. These will be emailed to you after the webinar.

Would you like to speak with someone?

To be connected with IHCA Certification or Dr Emily Verstege at ARTD, please contact us.

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