NDIS Self Management vs Plan Management: a guide | MyCareSpace
plan manager and self manager

NDIS Self Management vs Plan Management: a guide

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Self Management

When choosing to self manage, you will receive funding from the NDIA so that you can select and pay for the services that will help you or your child meet your goals. This was summarised for us by a self managing participant as: "Buy it, pay it, claim it. Or claim it, buy it, pay it. Keep the bill and receipt. "

You are:

  • not limited to using only NDIS registered providers - they can be mainstream or disability providers of any kind. This means that you have access to wider range of services and service providers. For example: You could employ your neighbour who your child knows well, to care for them in the afternoons (so long as they have an ABN, insurance etc).
  • not tied to the NDIS Price Guide and can pay a provider whatever you like or whatever they demand.

You will have to:

  • Open a separate bank account that is only used for your NDIS funds. The name of the bank account should be in the participant's name or in your name if they are a child. It's best to look for a fee free bank account (like for students) as you cannot claim your bank fees against your NDIS funds. **TIP: Take the details of this account to your planning meeting if you have decided to self manage.
  • Choose and organise your own providers.
  • Book your own services and set up service agreements with all the your providers. See a guide to engaging service providers (includes sample service agreement)
  • Pay service providers. You can pay them after the service (using your 'float) and then claim the invoice on the NDIS portal. You should receive the funds back within 2 days. Alternatively you can make a claim and wait for the funds to be paid into your bank account before paying a provider.
  • Manage your total plan budget. 
  • Keep records of purchase invoices and receipts for all your purchases.
  • Link the supports you purchase to the goals in your NDIS plan.

You can have help Self Managing

You can ask your planner or LAC for help to self manage using:

  • support coordination hours
  • bookkeeping and accounting services**
  • employment services**
  • software applications**
  • peer support organisations.

*** You can claim this from your Core Funding. See the NDIS Price Guide (CSV version) and scroll down to line #64 . You can claim $60.51/hour.

Advantages of Self Managing

  • Not restricted to only NDIS registered providers so can use existing providers. This gives you flexibility to hire whoever you want. Side note: Today a participant said to me: "We’ve been ndia managed up til now but all our therapists have dropped their registration because it costs too much. To access their services I have to be self managed."
  • You can achieve better value for your funding.
  • Participants in rural/remote areas have more provider options available to them.
  • Not restricted to NDIS price guide prices so you negotiate rates or can pay higher rates where necessary

Disadvantages of Self Managing

  • Not restricted to NDIS price guide so providers can demand more than the NDIS rate.
  • Need to have the capacity and time to engage with providers, pay invoices etc.
  • Need to keep records and receipts in case of audit

Tips for Self Managing from the Community

Plan Management

Every Participant has the right to a Plan Manager should they choose to be Plan Managed. The funds for a Plan Manager are specific and do not take away from any other area of funding in your plan. The NDIS will pay your Plan Manager, who will directly pay for all supports you have asked them to manage.

Choosing Plan Management offers some of the same advantages as Self Management, namely:

Like Self Managing, you are:

  • not limited to using only NDIS registered providers - just like self managing, they can be mainstream or disability providers of any kind. For example where you might regularly use a therapist who is a sole trader, a cleaner or even a carer who does not want to go through the process of NDIS registration. You can continue to use them.

Your Plan Manager will:

  • Pay all your bills - you can send them to your Plan Manager when you receive them or service providers can send the bills directly to the Plan Manager for payment.
  • Send you monthly statements to help you track your plan spending.
  • Reimburse you for anything you need to pay upfront.
  • Some Plan Managers will help you with establishing service agreements with providers.

Advantages of Plan Managing

  • Not restricted to only NDIS registered providers so can use existing providers. This gives you flexibility to hire whoever you want.
  • No need to worry about paying providers, your Plan Manager does that for you.
  • No need to keep receipts and invoices in case of audit.
  • A great Plan Manager will help you get the best value from your allocated NDIS funds and will make sure that you don't run out of funds unexpectedly.
  • You don't need to use the NDIS Portal.
  • Using a Plan Manager is a great stepping stone to learning to self manage.

Disadvantages of Plan Managing

  • If you choose a provider who charges above the NDIS Price Guide, you will need to pay the difference yourself because plan managers have to stick to the price guide.
  • Like any other service provider/service, you may engage a Plan Manager who provides a poor service: is slow to pay invoices, unresponsive to your needs and unhelpful. So, as with any other NDIS providers that you engage,  look for recommendations or meet with prospective plan managers before choosing a plan manager. 


In summary, the key differences between Self Management and Plan Management are:

  • Plan Managers need to stick to the NDIS price guide and Self Managers can pay any price.
  • Plan Managers take care of paying invoices/providers and claiming funds back from the NDIA. You need not do any paperwork. Self Managers do it all themselves.
  • Both options allow you to choose providers that are not NDIS registered.
  • Both options offer far more flexibility and greater value for money than being NDIA Agency managed.

Comparison Table of Management Types - The Growing Space

Find Plan Managers by Postcode

Agency Managed or Combination

On a final note, when the NDIA manages your plan, the NDIS will directly pay your support providers for you. You have to choose registered NDIS providers if the NDIA manages your plan.

You don't have to choose one option for the whole plan (for example you may want to agency manage your core funding so that you can use agency support workers but you may want to self-manage your capacity building budget so that you can choose therapists who may not be registered providers).


NDIS Guide to Self Management
Service Agreements with Providers
A guide to engaging service providers and a Sample Service Agreement


Compare Self, Plan and Agency Management