How can I make a complaint about an NDIS Provider?
What strategies are in place to support NDIS participants to make a complaint?
Including those who may not have capacity to communicate an issue directly to the NDIS Commission?
If your service provider is not behaving as they should, you do have options.
You have the right to complain to the NDIS Commission about the services you receive.
Participants are encouraged to raise concerns or complaints with their provider first, as this is often the best way to have issues resolved quickly.
All registered NDIS providers must have a complaints management and resolution system in place. This is a requirement of their NDIS registration so be sure to ask about this if you are dealing with a registered provider and you are unhappy about their service.
You can seek support from family, friend or an independent advocate to support you to make a complaint. You can use the Disability Advocacy Finder to find a disability advocate.
In states and territories that the NDIS Commission is operating (all states except WA which joins on 1 July 2020), a complaint can be made to the NDIS Commission by:
- Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544
- Completing a Complaint Contact Form.
You can find more information about the complaints process on the NDIS Commission’s website.
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