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The Well Team

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About

The Well Team

A national NDIS provider trusted by families, participants, and support coordinators for trauma-informed, culturally safe, and reliable support. 
 
We’re not just support workers—we’re mentors, community navigators, and everyday problem-solvers. Since 2017, we’ve helped hundreds of Australians live with more confidence, independence, and dignity by delivering real, responsive care - not red tape. 

  • Daily Living & Personal Care: Consistent, skilled support to build daily routines and confidence - self-care, household tasks, overnight sleepovers, morning/evening routines
  • Community Access & Mentoring: Emotional safety meets practical skill-building—perfect for psychosocial needs eg. group-based community activities, hobbies, events, classes. Social / Civic Participation in Sydney Metro, Logan, Dandenong, Newcastle and Gold Coast 
  • Support Coordination: Strategic, participant-led coordination focused on outcomes, not overload. 
  • Home & Living Supports (STA/MTA): Fully rostered support and transitional care with a therapeutic mindset. 
  • Domestic Assistance (NDIS Cleaning): Professional cleaning and home help from a dedicated internal team - house-cleans, other household activities, basic housework. Available in: Western Sydney, Logan and  Dandenong

Why Participants & Coordinators Choose Us: 

  • Trauma-Informed and Psychosocial-Aware: we meet people where they’re at - without judgment or pressure. 
  • Culturally Safe, CALD-Responsive: We support First Nations, Pacific Islander, and multicultural communities with dignity. 
  • Rapid Response, National Reach: Serving NSW, VIC, QLD, WA, SA, TAS, ACT, and NT across 25+ postcodes. 
  • Real Humans. Real Help. No Headaches: We keep communication clear, onboarding smooth, and participants in control. 
  • Verified. Reliable. Participant-First:  we're here to build trust—not dependency. If looking for a stable, long-term provider that knows how to walk with participants through complex needs, The Well Team is here for the journey. 

Find out more on our website

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Accessibility

This provider offers programs that:
Are wheelchair accessible
Have contact with others

Suitability

This provider offers programs that will suit:
Non-verbal participants
People using AAC devices
People who tend to run away
Strong/aggressive behaviours

Specific Experience

After School Support
CALD Support
Mental Health
Youth Mentoring

Services

Support
  • Support Worker
    Accessing the community (includes social activities in the community)
    Help with personal care
    Support with daily activities
    Help with cooking and meal prep
    Help finding accommodation
    Help learning to use public transport
    Help with job search and interviews
    After school support
    Help with transport
Plan Support
  • Support Coordinator
    Delivered both Face to Face and Online
    Mental Health
  • Specialist Support Coordinator
    Delivered both Face to Face and Online
    Psychology
    Mental Health
Skills Development
  • Budgeting & Finance
  • Computer Skills
  • Driving Lessons
  • Mentoring
    • Our mentors provide personalized, one-on-one guidance that focuses on building confidence, developing life skills, and achieving personal goals.
    • Each mentor works closely with participants to understand their unique challenges and aspirations, offering emotional support, practical advice, and structured activities designed to foster growth.
    • Helping participants improve social skills, gain independence, or navigate educational and employment pathways, our mentors serve as positive role models, offering encouragement and strategies to overcome obstacles.
    • Regular check-ins, goal-setting sessions, and community involvement are integral parts of our mentoring program, ensuring participants receive consistent and meaningful support on their journey toward success.
Home Maintenance
  • Cleaning
  • Gardening
  • Yard Maintenance
Housing
  • Medium Term Accommodation
  • Respite/Short Term Accommodation
    We offer in-home respite
    We take Participants on weekend breaks
    We offer overnight stays
    We offer 'out and about' trips
    We have our own accommodation/housing
Employment
  • Finding and Keeping a Job

  • We focus on helping individuals with disabilities and at-risk youth develop the skills they need to enter and succeed in the workforce.  Our tailored employment programs include:

    • Job Readiness Training: We provide training on essential workplace skills such as communication, time management, and teamwork, helping individuals build confidence and prepare for employment.
    • Resume and Interview Coaching: Our team works closely with participants to craft professional resumes and develop interview skills, ensuring they are well-prepared to make a strong impression with potential employers.
    • Vocational Skills Development: We offer personalized vocational training that aligns with participants' career interests and capabilities, including practical, on-the-job learning experiences.
    • Ongoing Job Mentorship and Support: Once placed in employment, we continue to provide mentorship, helping individuals navigate workplace challenges and build long-term career success.

     

    These programs are designed to foster independence, boost employability, and ensure sustained employment outcomes for those we support.

Equipment
  • Consumables

Additional Information

Gender of attendants
Gender of Attendants: 
Male
Female
Languages
Languages: 
Indonesian
Tagalog

Disability Specialities

Autism Level 1
ADHD
ODD
OCD
Intellectual
Down Syndrome
Developmental Delay
Stroke
Neurological/Epilepsy
Multiple Sclerosis
ABI
Spinal Cord Injury
Muscular Dystrophy
Cerebral Palsy
Spina bifida
Early Intervention
Chronic Medical Conditions
Hearing Loss
Vision Impairment

Contact

Visit Website
Call 02 91...
Connect with this Provider
Delivery Options
  • Mobile
  • Online
Payment Types
All NDIS Participants
Private (non-NDIS)
Service Locations

Canberra 2601

Parramatta 2150

Sydney 2000

Newcastle 2300

Wollongong 2500

Penrith 2750

Darwin 800

Alice Springs 870

Brisbane City 4000

Southport 4215

Logan Central 4114

Southport 4215

Cairns 4870

Adelaide 5000

Elizabeth 5112

Hobart 7000

Launceston 7250

Melbourne 3000

Ballarat 3350

Geelong 3220

Shepparton 3630

Dandenong 3175

Perth 6000

Rockingham 6168

Bunbury 6230
Ages Supported
Children (7-17 years)
Adults (22-59 years)
Mature Age (60+ years)
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