Support for NDIS providers during Corona Virus times | MyCareSpace
NDIS service providers

Support for NDIS Providers - Corona Virus advice

Bookmark this page in your Account

Corona Virus Response from the NDIS for Providers 

The NDIA is here to support providers and share advice about any changes that may affect their business throughout the coronavirus (COVID-19) outbreak.

This includes additional information about financial support, as well as updates to claiming and cancellation policies.

What does the NDIS expect from Registered Service Providers?

  • Providers are expected to continue delivering supports to NDIS participants and prioritise supports to meet the immediate needs of participants.
     
  • Providers are required to notify NDIS National Quality and Safeguards Commission (NQSC) of any changes to the scale of their operations.

    They can do this by completing this form on the NQSC website or calling 1800 035 544.
     

  • This ALERT from the NDIS Quality and Safeguards Commission covers the expectations of registered providers in this time.
     
  • Providers should refer to the Commission Quality Indicators to ensure they are prepared.
     
  • Providers are encouraged to regularly check the Department of Health website and state or territory-specific information for the latest advice.

What Financial Support can Providers expect from the NDIA?

  • Financial assistance to will be available to providers to support the retention of workers during this time.
     
  • Registered NDIS providers may receive a one-month advance payment, based on the monthly average of claims made through the portal over the last three months – to provide cash flow relief.   
     
  • To cover the additional costs of service delivery for existing supports, a 10 percent COVID-19 loading will be added to price limits for certain supports for up to six months. This will apply to 
    • Core supports and services including assistance with daily living
    • Social and community participation
    • Capacity Building supports for improved daily living
       
  • Providers to claim 100 percent of a service cancelled by the participants.
     
  • More updates to follow.

Is there any COVID-19 Training Available for Care Providers?

Yes. The Dept of Health has released an eLearning module. Find details here.

Where do Providers Get Info?

The NDIS National Quality and Safeguards Commission (NQSC) is providing regular advice to registered NDIS providers and has links to Provider Alerts that contain important information for NDIS providers about coronavirus (COVID-19).

The Department of Health have provided specific advice for people who;

Advice for providers - FAQ

The NDIS has a Provider FAQ which is updated every couple of days:

Financial assistance to will be available to providers to support retention of workers during this time.

Registered NDIS providers may receive a one-month advance payment, based on the monthly average of claims made through the portal over the last three months – to provide cash flow relief.

To cover the additional costs of service delivery for existing supports, a 10 per cent COVID-19 loading will be added to price limits for certain supports for up to six months.

This is a changing situation and further measures may be introduced.

We’re adding 10 per cent to the price limits for Core supports and services including assistance with daily living, and social and community participation, plus Capacity Building supports for improved daily living.

The NDIA has increased the flexibility of the cancellation claiming policy to allow providers to claim 100 per cent of a service cancelled by the participants, instead of 90 per cent as per the current policy.

The definition of ‘short notice cancellation’ will also be broadened to include situations where the participant does not show up or has given less than ten business days' notice to cancel the booking.

No. Providers can only claim for a cancellation when the participant cancels the service.

Providers will be able to claim 100 per cent of the service fee when a participant cancels a service.

The Department of Health has developed specific advice on personal protective equipment (PPE) when looking after people who are confirmed to have, or suspected of having, coronavirus (COVID-19).

If you are a registered provider, you cannot charge more than the NDIS Price Guide and Support Catalogue. We’re adding 10 per cent to the price limits for Core supports and services like assistance with daily living, and social and community participation, plus Capacity Building supports for improved daily living, to assist providers during this time.

Providers are expected to continue delivering supports to NDIS participants and prioritise supports to meet the immediate needs of participants.

The NDIS Quality and Safeguards Commission (NQSC) is advising provider obligations and is issuing Provider Alerts in response to coronavirus (COVID-19).

These include NDIS provider obligations in relation to:

  • business continuity
  • NDIS Code of Conduct
  • NDIS Practice Standards
  • conditions of registration
  • risk management
  • notifying the NQSC of certain events including your ability to deliver ongoing supports to NDIS participants.

Refer to the latest NQSC alert for more information.

Providers can also assist participants in arranging plan reviews by contacting the NDIS on 1800 800 110.

Providers are required to continue their supports as a condition of their registration. It may be possible to make arrangements with participants to only deliver essential supports during this time.
Providers cancelling a service are required to contact the participant affected and, where relevant, the participant’s Plan Manager and/or Support Coordinator.

Providers concerned about their long-term ability to deliver services should notify the NDIS Quality and Safeguards Commission. Email registrations@ndiscommission.gov.au or phone 1800 035 544.

For more information about provider obligations, see the NDIS Commission Provider Alerts .

Every situation is challenging right now and we encourage providers and participants to discuss when there is an impact on service delivery. We are all aiming to be flexible and accommodating, and working with participants to decide what can be put on-hold for now.

The NDIS Quality and Safeguards Commission (NQSC) is providing regular advice to registered NDIS providers.

The NQSC has links to Provider Alerts that contain important information for NDIS providers about coronavirus (COVID-19).

Providers are required to notify NQSC of any changes to the scale of their operations. They can do this by emailing registrations@ndiscommission.gov.au or phoning 1800 035 544.

When registering NDIS providers are required to ensure ‘continuity of support requirements’ and ‘risk management’ modules are in place. Providers should refer to the Commission Quality Indicators to ensure they are prepared.

The Department of Health have specific advice for people who have returned from a country or region that is at higher risk of coronavirus (COVID-19) and for people working in a setting with vulnerable people.

Providers are encouraged to regularly check the Department of Health and state or territory specific information for the latest advice.

The NDIS can make changes to participant budgets through the unscheduled plan review process, so that expenses incurred in the delivery of disability supports can be claimed on the basis of changed circumstances.

Refer to the Department of Health for advice for about protecting yourselves and others including:

Attendance at therapy, day programs or similar events is the choice of participants. If a participant does not attend one of these events, they or their support coordinator should ensure they are not charged (within agreed service agreements). This may require amendment of service bookings.

If a SIL provider ‘steps in’ to provide support in this instance then:

  • For intermittent occurrences (one to three days), these will be covered in the current SIL quote (under intermittent events), provided up to the total in the quote.
  • If the SIL provider has used up intermittent days estimated in the SIL quote, they should create a service booking for Community Participation from the participant’s Core Budget.
  • For longer occurrences (more than three days), the SIL provider should create a service booking for the time their services have been provided to the participant. This may require the SIL provider to be registered for Community Participation. It will also require the service booking be created against the participant’s Core Budget.

Providers are expected to continue delivering supports to NDIS participants and prioritise providing the immediate needs of participants.

Providers can also contact a participant’s Support Coordinator, Planner or LAC to check up on a participant’s health and safety.

Videoconferencing (also known as telepractice and telehealth) is currently used by a number of providers to deliver supports such as speech therapy, occupational therapy and Early Childhood Early Intervention.

Telepractice can be used where appropriate and with the agreement from the participant. Providers should ensure they meet the NDIS Code of Conduct and NDIS Practice Standards to ensure quality service provision.

Participants may choose to use their Core supports budget flexibly to help access any additional supports needed.

The NDIS can make changes to participant budgets through the unscheduled plan review process, so that expenses incurred in the delivery of disability supports can be claimed on the basis of changed circumstances.

The Australian Government Department of Health has developed a webinar on coronavirus (COVID-19) preparedness for anyone required to provide in-home and community aged care.

This webinar, and the Q&A video with health experts is also relevant to all providers and workers in the disability sector.

Home isolation guidance is available from the Department of Health website.

Hospital admission is a healthcare decision and will only be made if the participant presents with the virus.

Any Australian who thinks they have symptoms of coronavirus (COVID-19) should seek medical attention including contacting the Coronavirus Health Information Line .

At this time, NDIS funds cannot be used to pay family members to provide supports.

This is an unprecedented situation and it is understandable that some systems and processes are delayed. We encourage Plan Mangers to liaise with providers to make suitable arrangements.

The current advice to all Australians is not to travel overseas at this time. If you wish to return home from overseas, do so as soon as possible.

The Australian Government provides advice about overseas travel through Smartraveller .

The NDIS Contact Centre staff are working hard to ensure coronavirus (COVID-19) related enquiries are prioritised.

Providers should continue to contact provider.support@ndis.gov.au or phone 1800 800 110.

For the latest information on effective hygiene refer to the Department of Health including their information for drivers and passengers .

We encourage providers and participants to discuss which supports participants think are essential to their needs, and what participants cannot live without. Every situation is challenging right now and we appreciate everyone is working hard to be flexible and accommodating to continue delivering critical disability supports.

Registered providers must not add any other charge to the cost of the supports they provide. Where price limits apply, prices charged to participants must not exceed the price limit prescribed for that support in the NDIS Price Guide and Support Catalogue. We’re adding 10 per cent to the price limits for Core supports and services like assistance with daily living, and social and community participation plus Capacity Building supports for improved daily living to assist providers during this time.

NDIS participants have choice and control over how they use the funded supports in their plan. Providers should discuss with participants when there is an impact on service delivery, including any new arrangements and the impact on service fees.

The NDIS Price Guide and Support Catalogue states that providers can only charge participants for services delivered. It is the responsibility of the provider to ensure that the claim accurately reflects the supports delivered.

While this is a challenging time for everyone, the priority is to ensure people with disability have their essential needs met. We appreciate that providers work hard to achieve this every day and even more so at this time. While accepting new customers is a business decision for providers, we also know that providing essential care for people in our community is a shared goal.

 

Source: NDIS Disaster Response

Resource Category: 
MyCareSpace resources may not be replicated or reproduced in any form without express permission.