FAQ for Service Providers | MyCareSpace

FAQ for Service Providers

faq

Find below the most commonly asked questions and instructions are how to find the answers!

If this still doesn't answer your questions, please email us at provider@mycarespace.com.au 
 

ADD LISTING - How do I add my business to the directory?

MyCareSpace offers paid subscriptions that help you connect with customers.

Adding your business to our directory requires 2 steps:

  1. Create a MyCareSpace Account

    If you already have an account, login here
     

  2. Add your business listing.
    You will find this option under the MY LISTINGS tab in your account.

    If you need help choosing the best subscription for you, call the MyCareSpace team on 1800 670 014

SUBSCRIPTION - What different Subscriptions do you have?

Our subscriptions are based on the reach you wish to achieve:
Check the different options you can chose from here: Compare Subscription
or call our Provider Team on 1300 2888 93

EDIT LISTING - How do I edit my Listing

Log into your account. one logged in, see the MY LISTINGS tab

my listings tab

You can now make changes and don't forget to hit SAVE!

VIEW REFERRALS - How do I view my Referrals

Login first. Then click on the MY REFERRALS tab

My referrals tab

Now you will see all your referrals.

Click the VIEW button to see the details of each one. Don't forget to update your referrals with your progress.

INVOICE - How do I print my monthly payments invoice?

Login to your account.

Go to the MY ORDERS tab.
my orders tab

Click on the Order Number in the first column to view your order.
my orders tab

Click on the 'Printable Invoice' tab.
my orders tab

You can now print your invoice or save it as a PDF.

RATINGS - How does my listing get ratings?

Word of mouth is your best method of advertising

Have your existing customers add their reviews to your listing. It's a quick and simple process and will improve your rankings in the search results!

The MyCareSpace team will accept phone, email and written reviews.

Find out more here

Why list in the MyCareSpace Directory?

MyCareSpace helps service providers connect with customers looking for their services in their local area.

Our connections team connects support coordinators, LACS, participants and their families with services providers, helping them find the services that suit their individual needs. 

With no fee per referral, MyCareSpace offers you a cost-effective way to advertise to the 1,200 people visiting our website every day.

How do I claim my listing?

Call the MyCareSpace provider team today on 1300 2888 93 or email us

to find out more about how we can help you reach NDIS participants

How can I make sure that people find me in the directory?

The answer is simple. Make sure your listing contains:

  • Details of your service offering, making sure you have the correct categories of service selected.
  • Real information - by this I mean information about YOU, what makes your organisation unique, and why people should select you. 
    THIS DOES NOT MEAN including your mission, values, and the 14 registration groups you are qualified to deliver! There is nothing unique about this.
  • Add Keywords (tags) that relate to the services you offer. This will help when people are searching our directory using a keyword search. For example: gardening, lawn mowing, cooking.

Do I have to be an NDIS registered Service Provider to list in the directory?

No you do not. We recognise that there are many valuable services available from non NDIS providers and not all our consumers are registered with the NDIS.