Hart to Hart Counselling Pty Ltd | MyCareSpace
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Provider Information

Gender of Attendants: 
Male
Female
We can provide support for:
Supports High Care Needs

What we do

What we offer

Hello and Welcome to Hart to Hart Counselling!

What We Do

Hart to Hart provides Support Co-ordination in all areas of Melbourne.  

We provide a group activities program in the inner city of Melbourne.  This is for lower to medium support needs.  We can provide that 1 on 1 support to transport the participant to and from the activity from the participant home in an uber (with uber expenses to be reimbursed).  We can also accept participants making their own way to the group activity.

We also provide counselling support.  This is either at one of our 4 offices, on the phone, skype/zoom sessions.  Home visits are on a case by case scenario.  Counselling provided are for participants that need to talk to someone on a person centred level, anxiety, grief and loss.

 

How We're Different

Hart to Hart have a team of expert Support Coordinators who have been working in the NDIS landscape since the trial site stage started in 2013.

We offer a unique model of service delivery whereby we support our participants by considering their specific care needs first, and then seek services to meet those needs. This provides a model of true choice and control.

 

What We Offer

The NDIS services we provide are:

  • Co-ordination of Support and Specialist Co-ordination of Supports
    We are experts in the industry with experience of Co-ordination of Support from the first day NDIS opened at Trial Site. 

    Hart to Hart is the service provider you were promised but have not received in this changing sector.

  • Counselling Services
    We have skills in grief and loss, personal centred & solution focused therapy.  Group counselling also available.
     
  • Group Activities
    These are offered in the Melbourne CBD for low to medium supports needs funding.

    The activities we provide may include AFL games, cricket games, Movies, Play board games, Museum and art gallery visits, walking groups, gaming groups and more.

We are a registered NDIS provider in Victoria.  

Nursing supports (nurse can provide an assessment if required) 

Short term accommodation (property in Melbourne CBD) for participants of lower/medium support needs.  A participant can join our group activities program at no added cost (part of the short term accommodation cost.

 Counselling support, telehealth only

 1 on 1 community participation

 Support Co-ordination

 Our wonderful group activities program   (see attached brochures for information 2022/23)

Melbourne 3000, VIC (Head Office)
Level 2/420 Collins Street
Melbourne
VIC 3000
Belgrave 3160, VIC
Belgrave
VIC 3160
Bentleigh East 3165, VIC
Bentleigh East
VIC 3165
Campbellfield 3061, VIC
Campbellfield
VIC 3061
Chadstone 3148, VIC
Lvl 8/1341 Dandenong Road
Chadstone
VIC 3148
Craigieburn 3064, VIC
Craigieburn
VIC 3064
Cranbourne 3977, VIC
Cranbourne
VIC 3977
Dandenong 3175, VIC
Lvl 2/311 Lonsdale Street
Dandenong
VIC 3175
Doncaster 3108, VIC
Doncaster
VIC 3108
Essendon 3040, VIC
Essendon
VIC 3040
Fitzroy 3065, VIC
Fitzroy
VIC 3065
Frankston 3199, VIC
Frankston
VIC 3199
Laverton 3028, VIC
Laverton
VIC 3028
Pakenham 3810, VIC
Pakenham
VIC 3810
Reservoir 3073, VIC
Reservoir
VIC 3073
Ringwood 3134, VIC
Ringwood
VIC 3134
St Albans 3021, VIC
St Albans
VIC 3021
Sunshine 3020, VIC
Sunshine
VIC 3020
Werribee 3030, VIC
Level 1/242 Hoppers Lane
Werribee
VIC 3030

Reviews

5
Average: 5 (1 vote)

I hired the service to support me in all my requirements for life, filling out forms, or anything I need with my disability. They do everything they can to help me to life a normal life. They help me to get a job, calling agencies, calling people to my house to help to support me. She does not over-pressure me because she knows about my disabilities. I would like to be with this organisation for the rest of my life if I could. They are like a family to me. My worker is the best worker for me. I would love to do more but am limited by funding. 

5
Average: 5 (1 vote)

I used this service for my great nephew. They did so much for my him, they gave him respite care, helped him with his sporting activities and psychiatrist. They organised a camp for him too. They also helped out with transport and a support person. There’s nothing we’ve asked for they haven’t been able to do. I can’t think of anything they can improve on. They’ve been prompt and gotten straight back to me when I’ve called, and occasionally check up on how things are going which I really appreciate. They give 120%.

 

5
Average: 5 (1 vote)

They were recommended by my best friend. I had a bad experience with another organisation. Within 2 weeks of signing up with them, things were put in place. On the first visit to me, a couple of days later I had my house cleaner come. She also organised my gardening and to get some rubbish removed from my backyard. They offered to come and support me the first time I had a dietician appointment. She’s put in requests to my plan manager for other things I need. All of these things were organised on the first appointment. I’d give her 12 out of 10 if I could. They are also lovely to talk to and I would recommend them to anyone who’s having difficulty with their provider. She’s happy to travel to me and she rings and calls me and is in constant contact with me and makes sure I’m in the loop.

 

5
Average: 5 (1 vote)

They’re my NDIS coordinators, they find services and give various options to choose from. They offer me things like physio, OT, podiatry, and taking me to appointments. They’re very approachable, polite and available anytime. I recently had an appointment with one of the partnerships, and are extremely caring and will provide whatever I need. They’re always a phone call away. The biggest thing is they save me the hassle of running around and trying to access sections of the community I’m unable to with my NDIS. And also, they also accompany to my review appointments, and are just very friendly and treat me with respect. They’re just amazing, I’m so glad to be able to give them good feedback.

5
Average: 5 (1 vote)

Both Greg and Kerrie from Hart to Hart have been a wonderful resource for me.  They are both extremely knowledgeable about what services could be offered to my son through his NDIS plan and funds.

They are always on time for appointments, thoughtful on how they approach their clients and have a real willingness to help parents and their kids achieve their goals.

They don't just 'dump' you off to a service and leave you to fend for yourself like I have experienced in the past.  They step you through each process, check in with you on a regular basis and provide an individual/personalised service.  Something I am not used to!

They have a wonderful support team who go above and beyond what you would normally expect from a provider. Without their assistance, guidance, encouragement and support I would have been an absolute basket case! They truly do things from the heart!

 

 

 

5
Average: 5 (1 vote)

Hi we have found Hart to Hart to be very efficient, friendly and simply terrific.

Kerri just gets things done and we would absolutely recoomend. Nothing is too much for them!

5
Average: 5 (1 vote)

We love Kerry and Greg - they are both so helpful and can't do enough. They are both wonderful people. We have been so lucky to find them and we would recommend then to anyone.

5
Average: 5 (1 vote)

They are very useful. They do things straight away. I will definately keep using them. They are great!

5
Average: 5 (1 vote)

The service is very professional, very punctual, they always have information at their hand, they're very knowledgeable and they also have lots of contacts that help set up my health and welfare. They are very approachable and a great service. 

Age groups

Young people (18-21 years)
Adults (22-59 years)
Mature Age (60+ years)

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1300 2888 93