Hart to Hart Counselling | MyCareSpace

About

Your Hart 2 Hart provide respite, group activities, counselling supports in all areas of Melbourne and Gold Coast. Working in NDIS since government trial-site commenced in 2013  - we offer a unique service-delivery model whereby we support participants by considering their specific care needs first, then seeking services to meet needs, providing a model of true choice and control.

We provide unique guided group activities which give participants organised group environments in which they can socialise, explore, and grow - to get out into world and share new experiences with friends, and enjoy activities / culture that most of us take for granted. Support workers meet client needs with a focus on clients living independently at home and community-having community-access supports. Care plans are devised with you to meet needs and goals.

Group Activity Program: now 

Respite and Medium-Term Accommodation

For our Accommodation information please go to our MCS Accommodation Bank

Therapy Services

Counselling support: face-to-face or via phone (or skype / zoom).  Our counsellors are ACA accredited

Psychologist appoinrtments - Gold-Coast: face-to-face / telehealth - at our Southport office.  Melbourne CBD: face-to-face / Telehealth (telephone and/or zoom/skype).
OTHER Australian-regions: Telehealth-only (telephone and/or zoom/skype)

Supports for: plan managed and self-managed participants | Payment conditions: Self-managed participants pay for supports within 1 week of providing the support | Plan-managed: invoiced after Support provided.

DON'T WORK WITH:  Behaviours of concern

Find out more on our website

Read More

Specific Experience

CALD Support
Crisis Accommodation
LGBTQIA+

Services

Support
  • Support Worker
    Accessing the community (includes social activities in the community)
    Help with personal care
    Support with daily activities
Allied Health (Therapies)
  • Counselling
  • Psychology
  • Employment Assessment
    Functional Capacity Assessment
    Positive Behaviour Assessment
    Sensory Assessment
Plan Support
  • Support Coordinator
    Delivered both Face to Face and Online
    * Areas: Tweed Heads NSW / Gold Coast QLD - for plan-managed participants
Housing
  • ILO
    We have experience at delivering ILO
    We perform ILO Management
  • Respite/Short Term Accommodation
    We offer in-home respite
    We take Participants on weekend breaks
    We offer overnight stays
    We have our own accommodation/housing
Social, Health & Wellbeing
  • Social Programs & Activities

    Group activities programs - Melbourne inner city and Gold Coast | Lower to medium support needs | Provides: 1 on 1 support to transport participant to / from activity from participant's home in an uber (MELB: Uber expenses to be reimbursed) (GOLD COAST: charged per kilometre).  Participants with CB Relationships in Plan = higher support needs.

    Also accept participants making own way to group activities charged at 1:1 ratio divided by 2. For participants aged 16 yo + (Melbourne), 13 yo + (Gold Coast). Participants can either make their own way to group activities charged at 1:1 ratio divided by 2.

    Needing own support worker or need transportation to Groups: mileage payment  is $0.97 per KM on Gold Coast, and reimbursement of Uber in Melbourne). Participants are charged 1:1 plus reimbursement of expenses. We fund Ticket Prices from our profits (Tickets are not charged to participants plan).

    Tailor supports to each participants needs. It’s footy season and Groups are popular; please book early to avoid disappointment.

    Also support for Indigenous Australians.

    Melbourne Group Activities

    If you need transportation assistance, our joymakers (eg. Support Workers) use their own vehicle and we charge $0.97 per km of worker milage to core budgets.

    We only use uber related travel for MCG and Marvel Stadium sporting groups.

    REFER to Program Schedule in attached DOWNLOADS file below.

    More information and activity search engine here.

Special Skills
* 07/24 GOLD COAST / TWEED - OT - CAPACITY: - Initial Assessment, Functional Capacity Assessments, Cognitive /Adaptive Behaviour Assessment,

* 07/24 ADOLSECENT: Behavioural/Emotional Assessment | ADOLESCENT/ADULT: Sensory Profile Assessments

* 07/24 OT ASSESS / REPORT - SDA and/or SIL | EMPLOYMENT: assessments, counselling & advice: AGES: 15-25 years | CHARGED: up to 10 hrs

* 07/24 BRISBANE-QLD, - supports: Group Activity Program ONLY | ALL TBC - Psych & OT, ILO and respite. |

* 07/24 PSYCH General Info: all ages, and early intervention (young toddlers upwards) | Consultations and debrief sessions | Cognitive Assessment | Report writing eg. results, therapy outcomes

* MELBOURNE VIC: Psych in-person opening soon. Currently can still offer Telehealth.


* Nominated in Gender Equity awards in 2022. * Won a certificate as Desired Place to Work for Carers - by Carers Queensland
* B Corp Certification - Best For World Award 2022 (Top 5% of our size worldwide.) = business meets high standards re: verified performance, accountability, and transparency re: employee benefits, charitable giving, supply chain practices, input materials.
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* Individualised Living Options (ILO): we take names for supports in Melbourne / Gold Coast. Works in chosen property OR support participants to find property for ILO.
* For ILO-participants that are plan-managed. Tenants looking for: participants with low-medium support needs who desire a quiet life-setting with health / well-being-focused lifestyle.

Additional Information

Gender of attendants
Gender of Attendants: 
Male
Female
Watch the Video
Delivery Options
  • Mobile
  • Online
Payment Types
NDIS
Service Locations

Southport 4215

Benowa 4217

Broadbeach 4218

Advancetown 4211

Biggera Waters 4216

Coomera 4209

Alberton 4207

Australia Fair 4215

Merrimac 4226

Reedy Creek 4227

Guanaba 4210

Burleigh Heads 4220

Arundel 4214

Bilinga 4225

Elanora 4221

Elanora 4221

Brisbane City 4000

Werribee 3030

Chadstone 3148

Dandenong 3175

Doncaster 3108

Fitzroy 3065

Belgrave 3160

Reservoir 3073

Campbellfield 3061

Essendon 3040

St Albans 3021

Sunshine 3020

Laverton 3028

Ringwood 3134

Pakenham 3810

Bentleigh East 3165

Craigieburn 3064
Ages Supported
Children (7-17 years)
Young People (18-21 years)
Adults (22-59 years)
Mature Age (60+ years)
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Reviews

5 9 reviews
SC
Support Coordinator
Verified visit
Amazing Support with Funding
5
Average: 5 (1 vote)

I hired the service to support me in all my requirements for life, filling out forms, or anything I need with my disability. They do everything they can to help me to life a normal life. They help me to get a job, calling agencies, calling people to my house to help to support me. She does not over-pressure me because she knows about my disabilities. I would like to be with this organisation for the rest of my life if I could. They are like a family to me. My worker is the best worker for me. I would love to do more but am limited by funding. 

SC
Support Coordinator
Verified visit
Amazing Care
5
Average: 5 (1 vote)

I used this service for my great nephew. They did so much for my him, they gave him respite care, helped him with his sporting activities and psychiatrist. They organised a camp for him too. They also helped out with transport and a support person. There’s nothing we’ve asked for they haven’t been able to do. I can’t think of anything they can improve on. They’ve been prompt and gotten straight back to me when I’ve called, and occasionally check up on how things are going which I really appreciate. They give 120%.

 

SC
Support Coordinator
Verified visit
Personal Commitment to Clients
5
Average: 5 (1 vote)

They were recommended by my best friend. I had a bad experience with another organisation. Within 2 weeks of signing up with them, things were put in place. On the first visit to me, a couple of days later I had my house cleaner come. She also organised my gardening and to get some rubbish removed from my backyard. They offered to come and support me the first time I had a dietician appointment. She’s put in requests to my plan manager for other things I need. All of these things were organised on the first appointment. I’d give her 12 out of 10 if I could. They are also lovely to talk to and I would recommend them to anyone who’s having difficulty with their provider. She’s happy to travel to me and she rings and calls me and is in constant contact with me and makes sure I’m in the loop.

 

SC
Support Coordinator
Verified visit
Offer anything and everything
5
Average: 5 (1 vote)

They’re my NDIS coordinators, they find services and give various options to choose from. They offer me things like physio, OT, podiatry, and taking me to appointments. They’re very approachable, polite and available anytime. I recently had an appointment with one of the partnerships, and are extremely caring and will provide whatever I need. They’re always a phone call away. The biggest thing is they save me the hassle of running around and trying to access sections of the community I’m unable to with my NDIS. And also, they also accompany to my review appointments, and are just very friendly and treat me with respect. They’re just amazing, I’m so glad to be able to give them good feedback.

NG
Support Coordinator
Verified visit
They truly do things from the heart!
5
Average: 5 (1 vote)

Both Greg and Kerrie from Hart to Hart have been a wonderful resource for me.  They are both extremely knowledgeable about what services could be offered to my son through his NDIS plan and funds.

They are always on time for appointments, thoughtful on how they approach their clients and have a real willingness to help parents and their kids achieve their goals.

They don't just 'dump' you off to a service and leave you to fend for yourself like I have experienced in the past.  They step you through each process, check in with you on a regular basis and provide an individual/personalised service.  Something I am not used to!

They have a wonderful support team who go above and beyond what you would normally expect from a provider. Without their assistance, guidance, encouragement and support I would have been an absolute basket case! They truly do things from the heart!

 

 

 

NG
Support Coordinator
Verified visit
Very efficient and we highly recommend them
5
Average: 5 (1 vote)

Hi we have found Hart to Hart to be very efficient, friendly and simply terrific.

Kerri just gets things done and we would absolutely recoomend. Nothing is too much for them!

NG
Support Coordinator
Verified visit
Wonderful service
5
Average: 5 (1 vote)

We love Kerry and Greg - they are both so helpful and can't do enough. They are both wonderful people. We have been so lucky to find them and we would recommend then to anyone.

NG
Support Coordinator
Verified visit
Leanord
5
Average: 5 (1 vote)

They are very useful. They do things straight away. I will definately keep using them. They are great!

NG
Support Coordinator
Verified visit
Jennifer
5
Average: 5 (1 vote)

The service is very professional, very punctual, they always have information at their hand, they're very knowledgeable and they also have lots of contacts that help set up my health and welfare. They are very approachable and a great service.